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Chesterfield Royal Hospital are using Waiting List Validation to check in with patients.
We are doing this to make sure that anyone on the waiting list still wants an appointment and anyone who no longer needs one because they have support in place, their condition is no longer an issue or they have no continuing symptoms, can be discharged and won’t be contacted unnecessarily.
This will make it easier for patients to choose whether they still need an appointment and for clinicians to prioritise those who do still need to be seen.
We are rolling this out digitally because we want to make it easier and faster for patients to be able to respond and also to make access to services easier for patients who are sight impaired - as they can use a screen reader for online information.
If you are currently on the waiting list for treatment, then please look out for this message and let us know.
For additional details, including general information, please refer to the short recording or the FAQs provided below.
Frequently asked questions
The Trust is offering more communication choice to patients and working hard to increase efficiency and sustainability. By improving our communication with you, you will have all your referrals in one place which makes it less likely to miss the details.
The hospital will send you a link by text message or email. You can click on the link in the text message / email or use this link https://
You must then follow these steps:
1. Click on the link If you have trouble accessing this site, please check your internet access and that you are using, and that you are using one of the below compatible web browsers.
Microsoft Edge
Chrome
Firefox
Safari
Chrome for Android
Chrome for iOS
Safari for iOS
2. You will be taken to the login page.
3. You’ll be asked to enter either your mobile number or email address, together with your date of birth, please enter your date of birth in the following format: DD/MM/YYYY.
4. You will then be sent a 6-digit authentication code by SMS, or by email if we don’t have your mobile number.
5. Enter the 6-digit code. Please be aware the authentication code will expire in 2 minutes and 30 seconds.
6. If the time limit has expired or the code is entered incorrectly a new code is required.
You can use the link in the text message, the link in the referral notice, or from the Patient Hub page on the hospital website to access your referral information at any time. The link is also here: https://
You are able to view all your referrals in one convenient location and tell us if you still require an appointment or not. In addition, it will provide everything you would normally receive in the post.
How often will I receive a text message or email?
We will text you every 12 weeks to ask if you still require your appointment or not. If you tell us you no longer need an appointment, you will be removed from the Waiting List and will have no further contact about that referral.
You will get a text message or email with a link. When you click through the Portal (Patient Hub) you’ll see the ‘Waiting List’ tab on the first page you see. Click on ‘Waiting List’ to see information on your current referrals and their status.
The link to your Portal (Patient Hub) can be accessed at any time. When you log in you will be sent a secure authentication message to complete your log in. This secure code only lasts for two minutes. Patient Hub will attempt to contact you 3 times.
You will be able to see all your referrals in the Portal. You can manage each referral individually.
No, there is no need to download anything. When the hospital sends you the first referral notification, they will send you a link. You can access the Portal at any time. For easy future access, you may want to save this link as a favourite. Each time you sign in, you will also be sent a new 6-digit security code. There is no need to remember a username and password.
Patient Hub is designed with security in mind, using two factor authentication. You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth. To complete the log in process, you will be sent a 6-digit security code by text message, or by email. This code can only be used once. The next time you log in, you will get a new 6-digit code (please be aware, for security the code will expire after two minutes).
No, you do not have a username or password.
Yes, it is vital to keep your data secure. Login via a text message code is still very fast.
No, so long as we have a mobile number or email address registered with the hospital, the hospital will send you a text message or email. You’ll be able to choose how you are contacted (either via text message and/or email) so it is important that you make sure that we have your correct contact details.