Updated 23/12/21

Due to an unexpected reduction of staff, the Inflammatory Bowel Disease (IBD) service is currently running a reduced service. Messages left on the advice line and via the service email address will be replied to, although please expect a delay.

If it's an emergency then please call 111 and they will be able to give you the most appropriate advice.

Thank you for your understanding.


To all of our patients with Inflammatory Bowel disease (IBD) Ulcerative Colitis/Crohn's Disease and Microscopic Colitis - please refer o the Crohns and Colitis UK website for the latest guidance on COVID-19 and IBD.
You can contact us by calling 07717700489 Monday to Friday. We will try and make sure that we call you back within 72 hours. Alternatively you can still email us on crhft.ibdadvice@nhs.net and a member of our IBD or your GP will get back to you.
Please include your
•    Full name, date of birth, hospital number if you know it
•    If you have Ulcerative Colitis, Crohn's Disease or Microscopic Colitis
•    Medications you are taking and the dosage
•    If you have other medical condition such as diabetes, raised blood pressure, heart and lung conditions
•    If you are experiencing a flare of your IBD you must state this in the message or email

If it's an emergency then please call 111 and they will be able to give you the most appropriate advice.

Please avoid sending multiple emails and leaving multiple messages. We will aim to return all calls and respond to emails as soon as possible. If you are concerned that you can't reach us then you can still seek advice directly from your GP or by calling the gastroenteroloy secretaries on 01246 513273 but please be aware that this is currently a limited service. Kath Phillis is currently the only Specialist Nurse working within the IBD team 

For those that attend the Medical Day Case/NGS for infusions we agree at this stage you are to attend as planned as long as you are well. If you have any signs of COVID19 or any other illness please call/email as soon as possible so we can advise. If you have members of the household possibly affected and you are due to come for an infusion please contact us as soon as possible.

When attending the day case unit head straight there, wash your hands at the wash stations, use the hand gel and avoid conversations with other patient's unless at least 2 metres apart. 

If you don't want to attend for treatment then please email/call the IBD nurses to inform them ASAP. We all agree that we should aim to keep your IBD stable and avoid flares where possible.

We fully appreciate this is a very difficult time and we are trying to keep you all updated and as safe as possible. This advice is subject to change so please follow the Government advice as it is updated. The IBD nurses may also be required to help out in other areas of the hospital. Any changes to the IBD advice services will be communicated with you all as necessary.

Kind regards - Kath Phillis, Advanced IBD Clinical Nurse Specialist, on behalf of the Gastroenterology/IBD team.

The Gastroenterology Department within the Hospital specialises in the care and management of patients with IBD.

How will the advice service help me?

The aim of the IBD service is to ensure patients are offered the best possible care, information and treatment.

What if I have a flare up between appointments?

Please contact the nurse specialist or your GP for advice. The specialist nurse may advise you over the phone, or arrange a clinic appointment if necessary.

Consultant Gastroenterologists:

  • Dr Spencer
  • Dr Sakellariou
  • Dr Dear
  • Dr Naylor
  • Dr Elphick
  • Dr Abdulrehman 

Gastroenterologists secretaries:

  • 01246 512280 = Dr Elphick and Dr Sakellariou
  • 01246 513273 = Dr Dear, Dr Spencer, Dr Naylor

If you call, they will pass on your message to the relevant consultant.  Please be aware there may be a delay in responding due to clinical commitments.  

Pharmacy Help lines:

  • Medicines information: 01246 512655
  • Dispensary: 01246 512157

Information Service 

0300 222 5700
Mon, Tue, Wed & Fri: 09:00 – 17:00
Thu: 09:00 - 13:00

Website: https://www.crohnsandcolitis.org.uk/

Crohn's & Colitis Support 

0121 737 9931 
(Mon to Fri: 13:00 – 15:30 and 18:30 - 21:00)

IBD Advice Line: 

  • Tel 01246 512884 (Answerphone service)

Please leave your full name, hospital number if known, date of birth and your contact details.  We aim to call/email back within 24-72 hours during the normal working week (Mon – Fri 9am –5pm).  Please be aware that the IBD team have various clinical commitments, there there might be a delay in responding, particularly if staff are on leave. 
Please remember this is only for advice regarding your IBD and not to be used in emergencies where the 111 or your GP may be more appropriate.  

Please ring the Advice line:

  • If you have a flare of your IBD
  • Advice on your IBD treatment
  • Prescriptions for treatments prescribed by the hospital and not your GP for you IBD
  • Pregnancy in IBD
  • If we have advised you to following a treatment change or previous clinic appointment
  • Signs of Infection and you are taking immune suppression medications for your IBD

Please do not call the Advice line for test results.
If any changes to your treatment are required we will liaise with you and your GP.

If you have questions not covered on this page, please do not hesitate to contact the IBD nurses.
Your IBD nurses are:

  • Kath Phillis - Advanced IBD Clinical Nurse Specialist/IBD Clinical Lead
  • Kerrie Adams - IBD Clinical Nurse Specialist

Please note we do not provide a drop in service.  If you have IBD related concerns or signs of a flare up, please use the contact details above.

IBD Advice Email Form