CHESTERFIELD Royal Hospital NHS Foundation Trust – along with the whole Joined Up Care Derbyshire system of health and social care – are calling for the public’s help and understanding to enable them to focus care on the most poorly patients as they face extreme pressures in their Emergency Departments and wards. 


Dr Hal Spencer, Chief Executive for the Trust, said: “With significant demand on urgent and emergency care services and rapidly increasing numbers of patients in our hospital beds with Covid-19 we are appealing for the public to support us.  The number of Covid cases has tripled between Monday and Friday this week, putting the hospital under great pressure. 


“Alongside increases in hospital patients with confirmed Covid-19, our emergency department is incredibly busy with many patients facing very long waits. This means ambulances can be delayed in reaching patients with a real emergency in the community.


“At the same time we have very high rates of staff absences related to Covid which adds to the challenge of keeping our patients safe – this is always our top priority. Our colleagues are working tirelessly to focus on those patients who really need us most. We are therefore actively asking people to be understanding and kind to our staff – for example, telephones may not be answered as quickly as we would like.


“We need the public to help us by using the right place, at the right time for their care needs – using NHS111, GPs and pharmacies, as well as getting their loved ones home from hospital when they are ready for discharge, avoiding unnecessary delays.
“We very much want to thank everybody for their support and to my hospital teams for their continued dedication.”


Local people can help by using the most appropriate service for them. People should not be calling 999 or attending EDs unless their condition is really an emergency, otherwise it will mean very long waits and may result in delays for seriously ill people. We have five Urgent Treatment Centres across Derbyshire where you’ll be seen on the day for conditions such as fractures, minor burns or sprains. If you’re struggling with your mental health you can call the 24/7 Derbyshire support service any time on: 0800 0280077. Aches, pains and common colds can be self-treated at home, while local pharmacies can help with minor injuries, allergies or rashes with a range of over-the-counter treatments. For more advice and guidance, just call NHS111 who can direct you to the most appropriate service.


Krishna Kallianpur, Chief Nurse, added: “Local communities have been incredible in their help and support, the biggest thing they can do now to help is to think about how they use our services.” 


Local GPs are also under extreme pressure, with record demand and high levels of clinical staff absence. They are calling for the public to make good use of local pharmacies and other self-care options to ensure they can prioritise the most poorly patients. 
If you are unsure just call NHS 111 or visit And it’s not too late to get your Covid jab or booster, just call 119 or visit


Notes to Editors
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