7 March 2024

Today (Thursday, 7 March) our official national NHS Staff Survey results were released.

The survey provides valuable insights into the experiences of our colleagues and supports local and national improvements across the NHS, ensuring it is a place where everyone belongs. All eligible colleagues across the whole NHS are asked to complete the survey.

This year we heard from more than 3,000 colleagues, around 500 more colleagues than the year before. By hearing from more individuals, we’re able to respond to more feedback, and here at TeamCRH we have the commitment to not only listening, but also responding to that feedback.

We have some great successes to celebrate from our results this year, and also clear areas of action we need to address to ensure our Trust is a great place to work, as well as a great place for our patients to receive exceptional patient care.

Place to work and receive care

More colleagues told us they recommend our Trust as a place to work, and that if their loved one needed treatment, they would be happy with the standard of care provided here.

Together this great result demonstrates our ambition of being an anchor organisation in our region, recruiting and retaining colleagues and maintaining our strong community presence.

Health and wellbeing

We scored the top in our comparative group* for being an organisation that takes positive action on the heath and wellbeing of our colleagues. We are delighted that the impact of our Health and Wellbeing Hub and the wellbeing and holistic offers we provide for our colleagues has seen our score increase by 7%. We continue to expand our H&W approach and make our offer more accessible.

Flexible working

Our Trust received the highest score nationally in the ‘we work flexibly’ People Promise, alongside two questions: Balancing work and home life, and opportunities for flexible working patterns.

These results are a testament to creating a Trust where everyone can bring their whole selves to work and feel that they belong. 

Areas for improvement

Discrimination and violence

10% more colleagues than last year state they have experienced discrimination because of their ethnic background.

In early 2024, we launched our Anti-Racism Strategy. In it, we highlight key aims that we must achieve together to become a truly equitable, diverse and inclusive organisation to work for, where everyone has a sense of belonging and is not discriminated against because of their ethnic background. 

More colleagues have experienced physical violence at work from patients/service users, their relatives or other members of the public.

We never want our colleagues to feel unsafe or experience violence at work. We know that when colleagues experience violence and aggression this can sometimes be due to patients who lack capacity.

We continue to make sure that our colleagues have the right skills and feel supported to manage these challenging situations.

Speaking up

71.4% of colleagues surveyed feel safe to speak up about anything that concerns them in this organisation, which is higher than our group’s average.

65% of colleagues told us that they are confident that our organisation would address their concern. This is also above the average score. We recognise that we have more to do to encourage people to speak up about anything that concerns them, including unsafe clinical practice, and to help colleagues feel assured that we will address any concerns. 

Delivering exceptional patient care is our top priority, and we want to make sure all our colleagues feel able to speak up about anything that concerns them at work.

*Comparative group of 122 Acute Trusts.

 

Dr Hal Spencer, Chief Executive, said: “Firstly, I thank everyone who completed the survey – it helps us to know where the problems are, to hear what we need to improve, and to know how to do that.

“There are many areas to celebrate in the results this year. I also recognise that there are areas we need to improve, but I’m really pleased that overall our results are better than last year across all of the seven NHS People Promises and they’re significantly better than the average for Acute Trusts across the whole country.

“This year more colleagues told us that they’d recommend our Trust as a place to work, and more colleagues would be happy with the standard of care provided if their friends or family required treatment here.

“Colleagues also said that they are enthusiastic about their job and in fact, we’ve got one of the very best scores in the whole of the country for this. I know that this is because our people really care – they really care about doing a great job and they really care about looking after their patients.

“We do still have some areas for improvement. I’m sad that colleagues sometimes face discrimination because of their ethnic background and I am worried that colleagues still experience physical violence from patients and members of the public.

“TeamCRH ought to be a place where everyone belongs, where we can all provide exceptional care safely. We are committed to improving these areas and your feedback helps us to do that.

“There’s an awful lot for us to be proud of about these results, and of course there are still big challenges ahead. There are things we can still do even better, but I do think that this survey shows what a great Trust we’re part of and how we are all really making a difference providing great patient care.”

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