3 August 2023

Information from a Care Quality Commission survey, looking at the experiences of people who attended urgent and emergency care services, scores the Trust 8.1/10 – classed by the regulator as ‘somewhat better than expected’.

The survey took place between November 2022 and March 2023 and looked at the experience of thousands of people across the country.

Michelle Veitch, Chief Operating Officer, said: “This is a great achievement for the Trust and based on the themes from the results – which focused on the environment, facilities, waiting times, times and respect and dignity – we have already begun to resolve and improve thanks, in part, to our new ED development which opened on 21 June.”

The Trust received an overall experience rating of 8.1/10, and a ‘better than expected’ for waiting times, with a rating of ‘much better than expected’ for the waiting time to speak to a doctor or nurse not being too long.

Dr Hal Spencer, Chief Executive commented: “The results are actually even more positive than they at first seem and are a real credit to our Emergency Department. We still need people to ensure they are only coming to ED when they really need us… Think! If you can finish your tea, do you really need ED? We’re generally to be regarded as once in a lifetime visit and for only the most serious cases but we are here when you need us and provide great care and experience, when compared to other Trusts in this survey.”

Key points to note from the survey:

  • When asked how long patients waited to first see a doctor or nurse, the Trust scored 7.2, which is actually the best in the country (average 4.7, range 3.4-7.2).
  • When asked if patients had confidence in the doctor or nurse treating them, the score was 8.8, (average 8.4, range 7.4-9.1).
  • When asked were if treated with respect and dignity, patients rated this as a 8.9 score (average 8.5, range 7.0-9.3).
  • The overall experience - 8.1 (average 7.4, range 6.2-8.3) actually places the Trust as eighth best out of 122 in the country.

Hal, added: “I’d like to give great appreciation to the teams behind this work and though there is always room for improvement it is because of people working hard that we’ve got some impressive results. Thank you.”

You can find out more here: Chesterfield Royal Hospital NHS Foundation Trust - Care Quality Commission (cqc.org.uk).

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